- Most orders are processed and shipped within 1-3 business days of placing an order.
- All orders qualify for free shipping. These orders are primarily shipped via UPS Ground. Larger orders are shipped through various trucking companies.
- PrestoTex only ships within the 48 contiguous United States. We do not ship to Alaska, Hawaii, or internationally.
- UPS 2nd Day Air and UPS Next Day Delivery is also available as a choice for our customers. Expedited orders must be received by 12:00 pm EST to ship that day.
- Shipping rates are based on package weight, size, quantity, and distance shipped.
- Lost Package: PrestoTex is not responsible for lost packages once they have been shipped from our warehouse or for delays due to unforeseen UPS delays such as "adverse weather conditions", "Beyond UPS control", or "Missed at facility". Please plan accordingly.
- Refused Delivery Package: For items returned to sender due to “undeliverable as addressed” or “insufficient address” shown on the tracking status, PrestoTex will issue a refund minus a shipping and handling charge once the item is delivered to our facility.
- If you’re claiming an order discrepancy, please contact us within 7 business days for assistance. Any inquiries past this time frame is unreasonable for us to accommodate. (This policy excludes wrong items received.)
Cancellations & Modifications
- Orders can be canceled for any reason as long as the item(s) did not ship from our warehouse.
- For any change/modification request after an order is placed (address, item, quantity, etc), please contact us ASAP